Using our framework, we assess the gap that needs to be filled to create a community or to relaunch it. Through the analysis of channels, profiles, available resources, and skills, we define the steps needed to transform your customers, collaborators, or partners into a community.
Through a series of co-creation workshops with the client, we define the identity system, and the engagement, governance, and sustainability models. Our services range from concept ideation to prototype definition.
We outline the prototype and provide support in launching the community, defining measurement metrics, and community listening, through iterative cycles of monitoring and prototyping.
Based on the current assessment analysis and/or the evidence caught during the prototyping stages, we design a community growth path, defining and detailing the community offering, governance system, and touchpoints, following its life cycle.
We assist our clients in each step of their communities’ development and growth, with the ultimate goal of transferring the techniques of community design and management to make them autonomous.
We specialize in platform design with a special focus on service design and usability.
We devise customized training packages built on client needs, always combining theoretical training with application and experimentation workshops. From masterclasses on community design to in-depth workshops on specific areas (e.g., internal communities, brand communities, communities of practice, communities for international cooperation, etc.).
“Listening to people, co-designing, and understanding the founding values of a community, have been the focus of more than two years of work in which their support and professionalism has positively affected the way we intend to develop our format. We felt that we were part of a community of professionals and people, and not simply in a consultative relationship. That is their great value.”
CEO & Co-Founder @Tulou
The agency’s extensive experience and knowledge regarding active community models in Italy and elsewhere shines through. Its passion, multidisciplinary skills, and analyzing and problem solving abilities, makes Collaboriamo an exponent of excellence in the field.
Aula Studio Porto Idee
Collaboriamo has proven to be professional, knowledgeable and supportive. The intense research and analysis they have accomplished shines through its work. Its teaching approach, combining theory with practice, had an immediate result, resulting in benefit to the work of our Community Leaders. From the very beginning, the relationship we developed went far beyond the merely consultative one, providing an immediate added value to the sense of belonging to a community of practice, thus maximizing the results derived from this process.
Community Engagement Manager @Airbnb